Our boilerman is here and may be fixing our heating problem. Well my fingers are crossed. MJR is disposed to ask questions about messages supposedly left for us - I prefer to move on and get the thing sorted. To me it doesn't matter who said or did what - all that matters is getting it fixed.
I used to do that at work where people were giving me long and complicated stories about why they hadn't rung or written. I just used to cut them short and say what was important was getting the problem sorted now that they had rung/written! It used to get results even from people who were hopeless at keeping in touch.
More later when we see if it's fixed.
LATER: - it's still working . . .